ERIN MICHAEL CROSS

Spruce IT Management · Portland, OR

• Detected and contained a live ransomware attack, restoring services from verified backups — zero data loss, zero ransom payment
• Conduct penetration testing and vulnerability assessments across client environments, identifying critical exposures before exploitation
• Reduced organizational attack surface by 30% through systematic patching, hardened configurations, and network segmentation
• Automated incident triage and remediation in Python and PowerShell, cutting support ticket volume by 47%
• Use Claude daily for threat research, log analysis, and script generation — evaluating AI output for real-world accuracy before deployment
• Administer 23 servers across 1,500+ endpoints and 79 network devices, maintaining 100% uptime

Sprout Digital · Portland, OR

• Architected analytics and tracking infrastructure (GA4, GTM) across 75+ accounts — the same observability and data pipeline discipline now applied to security monitoring
• Built automation workflows that improved conversion rates by 46% through A/B testing and iterative optimization
• Drove 150% increase in sales activity and 36% revenue lift across multi-platform campaigns
• Developed technical writing and stakeholder reporting skills now applied to vulnerability reports, incident post-mortems, and security briefings

CyBear Interactive (Watauga Group) · Orlando, FL

• Managed $500K+ annual campaign budgets across 30+ accounts with weekly KPI reporting
• Coordinated cross-functional teams on T-Mobile’s $500K employment campaign, generating 10,000+ applications
• Trained a team of 6 on revised operational strategy; hit revenue targets within 30 days

i-Mobile Repair · Portland, OR

• Founded and operated a mobile device repair business
• Secured 500+ service contracts through B2B and B2C pipelines
• Established partnerships with 26 companies for multi-brand service