EMC

ERIN MICHAEL CROSS

Network Automation Engineer & Technology Leader

Results-oriented technology manager with 15+ years of experience leading technology initiatives. Expert in delivering innovative, reliable, cost-saving solutions and automation strategies that streamline processes and drive business growth.

About

Technology manager with 15+ years of experience leading technology initiatives and delivering innovative solutions. Known as an expert in automation strategies, cybersecurity, and network engineering that drive business growth in fast-paced environments.

Committed, analytical, and hands-on with a proven progressive career reflecting strong leadership experience. Highly praised for superior communication, technical problem-solving, innovation skills, and successful delivery of work.

EMC

Experience

Network Automation Engineer

2021 — NOW

Spruce IT Management · Vancouver, WA

  • Administered 23 servers ensuring 100% uptime for critical services
  • Reduced vulnerabilities by 30% and enhanced network efficiency by 25%
  • Reduced client support tickets by 47% and achieved 30% cost savings
  • Successfully prevented ransomware attack with full data recovery

Search Engine Marketing Manager

2018 — 2021

Sprout Digital · Vancouver, WA

  • Implemented automation tools resulting in 12% customer base increase
  • Built SEO strategies contributing to 150% increase in sales activity
  • Increased conversion rates and CTR by 46% through strategic campaigns
  • Supported 75+ clients with 22% average increase in search visibility

Digital Account Manager

2017 — 2018

The Watauga Group / CyBear Interactive · Orlando, FL

  • Managed T-Mobile campaign with $500K budget generating 10K+ applications
  • Achieved 400% ROAS for Little Debbie demand generation
  • Optimized metrics for 30+ accounts with $15K+ budgets each

Founder & CEO

2012 — 2015

i-Mobile Repair · Portland, OR

  • Built sales funnels yielding 10 daily call leads
  • Secured 500+ B2B/B2C contracts through strategic marketing
  • Formed partnerships with 26 companies for multi-brand service

Skills

Core Competencies

  • Cybersecurity
  • Network Automation
  • Cloud Configuration
  • Project Management
  • Data Science
  • Ransomware Remediation

Technical Stack

  • PowerShell / Python
  • Azure / Microsoft 365
  • ConnectWise PSA / RMM
  • Power BI / SharePoint
  • Google Workspace
  • VPN & Network Security

Contact